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Nov 25
Oct 23

Seven Strategies for Overcoming Implicit Bias in the Workplace

We all have forms of bias, and we express bias in both positive and negative ways. If we are attacked by a wild Tasmanian devil in Australia, we might form a healthy bias against interacting with Tasmanian devils, preventing us from repeating dangerous or harmful actions. However, we could also form... read more →
Sep 11

Promoting Cultural Competence in the Workplace: Understanding the Difference Between Cultural Competence and Awareness

My consulting conversations normally begin in this manner: Client: “Glen, we want you to come in and do workplace diversity and inclusion training.” Me: “What are your diversity and inclusion goals?” Client: “We simply want training. We have to have it.” And that is why many organizations fail at diversity... read more →
Aug 20

Politics in the Workplace: How to Maintain Cultural Competency and Legal Compliance

Politics seem to be creeping into every aspect of our world. The workplace is no different. Not only do we have to navigate external politics leading up to the presidential election, but we have to navigate internal workplace politics. The internal politics in the workplace can be just as heated... read more →
Jul 18

Cross-Generational Leadership: Managing a Multigenerational Workplace

Hello, I’m a Generation X executive, and I supervise employees and volunteers from ages 70 to 17. That is one of the reasons I call myself your “Cultural Navigator.” It is not easy managing all these generations effectively. I think being Gen X helps me (independent, latch key kid that... read more →
Jun 26

Trainers Be Funny or DIE (Diversity, Inclusion, and Equity)

I am a big fan using humor to disarm people. I believe laughter is, like the saying goes, a good medicine. According to some physicians and mental health professionals: During a laugh, respiration, heart rate, and blood pressure temporarily rise. This causes oxygen to surge through the bloodstream that then... read more →
Jun 12

How to Overcome Barriers in the Classroom and Workplace for Diverse Talent Acquisition

I came across an interesting article: Pollster says many Americans not serious about diversifying classrooms, workplace that stirred a few thoughts as it relates to diversity and inclusion practices and talent acquisition. We talk a lot about diversity and inclusion in our society. People say that diversity and inclusion should... read more →
May 16

Five Reasons that Increasing Diversity in the Workplace Improves the Bottom Line and the Customer Experience

A recent study found that a team with a member who shares a client’s ethnicity is 152% more likely to understand that client than another team. Having a diverse company matters to your clients and ultimately impacts your bottom line. Here are five reasons to work to increase the diversity... read more →
May 03

Four Questions You Should Ask When Developing Your Workplace Diversity and Inclusion Strategy

Are you getting a good return on your investment from your diversity and inclusion training program? Are the goals that you set forth making a difference? Here are four questions that you and your team should ask before launching or when developing your diversity and inclusion strategy. Q1: What is... read more →
Apr 08

What Do Racism, Diversity, and Inclusion Really Mean?

One of the biggest challenges we face as intercultural competency trainers, educators, and human resource professionals is working within a common framework. Too many trainers fail to adequately orient their audience to the common language necessary to frame the desired outcomes of the work. Diversity and inclusion trainers must define... read more →